Privacy Policy

At Flare Forge Zenthor Hotel, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our hotel or use our services.

Information We Collect

We collect information to provide better services to our guests. The types of information we collect include:

• Personal Information: Name, address, phone number, email address, and payment information
• Reservation Details: Check-in/check-out dates, room preferences, and special requests
• Stay Information: Services used, facilities accessed, and feedback provided
• Technical Information: IP address, browser type, and website usage data
• Marketing Preferences: Communication preferences and consent for promotional materials

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and managing your reservations and stay
• Providing personalized services and amenities
• Communicating with you about your reservation and our services
• Processing payments and preventing fraud
• Improving our services and facilities
• Sending promotional offers and newsletters (with your consent)
• Complying with legal and regulatory requirements

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted partners who assist in operating our hotel (housekeeping, maintenance, payment processing)
• Legal Requirements: When required by law, court order, or government regulations
• Emergency Situations: To protect the safety and security of our guests and staff
• Business Transfers: In the event of a merger, acquisition, or sale of business assets

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encrypted data transmission and storage
• Secure payment processing systems
• Regular security assessments and updates
• Staff training on data protection procedures
• Access controls and monitoring systems

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Reservation data is typically retained for 7 years for accounting and legal purposes.

Your Rights

Under Canadian privacy laws, you have the right to:

• Access your personal information we hold
• Request corrections to inaccurate information
• Withdraw consent for marketing communications
• Request deletion of your information (subject to legal requirements)
• File a complaint with privacy authorities

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Children's Privacy

We do not knowingly collect personal information from children under 13 years of age without parental consent. If we become aware that we have collected such information, we will take steps to delete it promptly.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify guests of significant changes through our website or direct communication.